Room invasions reported while guests are sleeping

By Darcy Spears

Amid the lights and luxury of Las Vegas Boulevard rises the Encore Tower Suites, a favorite indulgence for California couple Ambria and Justin Luettjohann.

“We decided to take off on New Year’s Day just for a little mini vacation for the weekend,” said Ambria. “And we are very used to staying at the Wynn. It’s kind of been our favorite place.”

It was their first vacation since the pandemic broke out.

“An opportunity to do something after being sheltered for such a long time during the quarantine of 2020,” said Justin.

Due to restaurant restrictions in early January, they ordered room service. When they were done, Justin says he took the tray outside.

Ambria did the same thing she does every night at home before going to bed.

“I take my rings, my watch, any jewelry and set it all in one spot.”

When she awoke the next morning, she walked a few yards to the kitchen area where she’d left everything.


“I went to go put on my wedding ring and it’s not there!”

“And that’s when I noticed my stuff was gone too and I was like, wait a minute, where’s my watch?!” Justin added.

That was gone too. As was all their cash from the previous night. A $37,000 loss according to the police report, including their Rolex watches and Ambria’s ring.

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Right out from under their sleeping noses.

“Maybe I’m naive to think that in my own room when I’m going to sleep, I’m safe, but that’s the expectation!” said Ambria.

In the police report, a Wynn corporate investigator tells Las Vegas Metropolitan Police the room lock log showed the suite door was opened from the inside at approximately 1:49 a.m., which could mean the door was not shut all the way.

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Justin says that’s not the case. “I had locked the French doors with a deadbolt. There wasn’t one of those flip-over (latches) because of the style and design of the door.”

But there’s no record of someone coming into the room from the outside.

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“While in-room burglaries are not necessarily uncommon anywhere in the world, no less on the Las Vegas Strip, what I do find interesting is the manner in which they’re getting into the rooms and the fact that people are actually still in their rooms,” said Security Expert Adam Coughran, who spent 19 years as a police officer in Orange County, Calif., with the tourist-oriented policing unit.

“And these types of crimes, believe it or not, we would see quite a bit what we commonly call ‘door pushers’ or folks just walking down hotel hallways pushing doors to see did they latch correctly? Were they locked right?”

That would be after a would-be thief was able to bypass layers of hotel security.

All the victims we spoke to hope their stories convince others to take safety into their own hands.

They say they won’t come back to Las Vegas anytime soon because they feel the hotels are more concerned about protecting their reputation than their guests.




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